Handling Feedback and Complaints
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to WTID Chairperson. The Chairperson will ensure that your appeal is considered at Board level and will respond within two weeks of the appeal having been considered by Board members.
If you have feedback
If you do a comment about any aspect of our work, you can contact (name of person). In writing, email or by telephone. In the first instance, your comment will be dealt with by the above named person. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
Please write to:
Western Traveller & Intercultural Development Centre
Tel: 093 25244
Office hours are from 9.30 am to 5.00 pm Monday to Thursday
9:30 am to 2:30pm Friday